OrionNet Systems is looking for Technical Support that can offer a friendly customer support to our customer's with technical problem solving skills:
Job Duties:
The technical support will take more than a
calls, and there are no call times, and we work to help the customers
Tech Support has to have the capability of
being a fast learner,
Our behavioral health and mental health
software has to work with the changes of the states requirements.
Must have the ability to solve problems,
Spot issues within the software,
Document the "How To" files to help
users with the software
Answer Tech support e-mails, chats, and calls
There is a lot of growth on this job and we
will help qualified candidates become great technical support.
Candidates will learn the software on Windows
Technology, web and phone, and details in the Behavioral health and Mental
Health Industry
Qualifications:
Good Computer skills are a must
Medical billing knowledge, x12 EDI files such
as 837, 835, etc. is a big plus.
Team Player.
Excellent communication and interpersonal
skills and detail oriented
Ability to work in a fast paced environment
Good Analytical and problem-solving aptitude
Must be able to speak and write English
fluently.
Must be independent, responsible & have a
self-initiative.
Must be willing to work extended hours.
Previous technical support experience.
Must have a valid work visa.
Familiar with OHCA and ODMHSAS processes also
a plus.
Software testing skills a plus. Able to
problem troubleshoot, analyze, and figure out issues with the software.
Some knowledge of hardware and networks.
Mental Health and Behavioral Health policy
and knowledge.
Good understanding of Windows software;
controls, menus, how they should work, etc.
Be able to learn software quick & fast.
Bilingual is a big plus.
Paid Training