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Customer Support Analyst

OrionNet Systems is looking for a Customer Support Analyst.

Your work here matters. Customer service is a core part of our company. We love our customers and it shows.

Job Duties:

· Supports, tests, and writes help documentation for OrionNet System's software products, specifically behavioral health software.

· Answer support calls and emails from OrionNet System's customers.

· Identify and report any support issues that are trending to management.

· Update software help files.


· Good Computer skills are a must

· Medical billing knowledge, x12 EDI files such as 837, 835, etc. is a big plus.

· Team Player.

· Excellent communication and interpersonal skills and detail oriented

· Ability to work in a fast paced environment

· Good Analytical and problem-solving aptitude

· Must be able to speak and write English fluently.

· Must be independent, responsible & have a self-initiative.

· Must be willing to work extended hours.

· Previous technical support experience.

· Must have a valid work visa.

· Familiar with OHCA and ODMHSAS processes also a plus.

· Software testing skills a plus. Able to problem troubleshoot, analyze, and figure out issues with the software.

· Some knowledge of hardware and networks.

· Mental Health and Behavioral Health policy and knowledge.

· Good understanding of Windows software; controls, menus, how they should work, etc.

· Be able to learn software quick & fast.

· Bilingual is a big plus.

Available date: 10/10/2020

.Net Software Developer

OrionNet Systems is developing mobile, windows and web base systems and we are looking for a .Net developer

Skills requirements:

• .Net and familiar with collections, classes, tier code development, and some SQL.
• Experienced using ASP.Net for web applications is a big plus, C# knowledge big plus,
• Mobile development Apple or Android experienced is huge plus
• Good analytical skills
• Good communication skills
• Team Player
• Self Starter
• Be able to work multiple tasks, Medical Software knowledge/experienced is a plus and
• College Graduate preferred but not required
• Must have a valid work visa and must have 1 to 2 years development worked experience

Available date: 5/31/2020


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